From opening an account to making withdrawals, understanding betting rules to sorting out technical issues — you'll find straightforward solutions to everything right here. Our support team is available in Bangla, 24 hours a day, 7 days a week.
Select a category below based on the type of issue you're facing
Account Registration, Verification & Profile Editing
Deposits, Withdrawals & Transaction Issues
Welcome Bonuses, Cashback & Promotions
Sports Betting Rules, Odds & Match Results
Help with slots, Live Casino, poker & game rules
Issues related to app download, installation, and usage
Forgotten passwords, two-factor authentication, and account security
Reach us directly via live chat, email, or phone
Get started in just a few simple steps
Click the "Register" button at the top right of the website. A simple form will appear where you can fill in your details.
Enter your active Bangladeshi mobile number and a strong password. We recommend using a mix of letters, numbers, and special characters for your password.
A 6-digit OTP will be sent to your mobile number. Enter it in the box within the allotted time to verify.
Add your name, date of birth, and preferred payment method. This information will be required when making future withdrawals.
Once your account is created, make your first deposit and automatically receive a 100% welcome bonus.
Making payments on jilibd is quick and easy — just use the method you're most comfortable with.
Log in to your account and click on the "Wallet" or "Deposit" option.
Choose whichever works best for you — bKash, Nagad, Rocket, or bank transfer.
The minimum deposit amount is ৳500. Enter the amount and confirm to proceed.
Once your payment is successful, funds will be credited to your wallet instantly.
Go to your wallet, select "Withdrawal", and choose your preferred payment method.
Make sure your bKash/Nagad number or bank account details are entered correctly.
Enter the withdrawal amount and confirm with your OTP.
Mobile banking withdrawals are typically processed within 5–10 minutes.
| Payment Methods | Minimum Deposit | Minimum Withdrawal | Processing Time | Fee |
|---|---|---|---|---|
| bKash | ৳500 | ৳500 | 5–10 Minutes | Free |
| Nagad | ৳500 | ৳500 | 5–10 Minutes | Free |
| Rocket | ৳500 | ৳1,000 | 10–20 minutes | Free |
| Bank Transfer | ৳1,000 | ৳ 2,000 | 1–3 Hours | Free |
| Crypto | $10 | $20 | 15–30 minutes | Network Fee |
Jilibd offers a wide range of bonuses and promotions specially designed for regular members. New members get a 100% welcome bonus on their very first deposit — meaning if you deposit ৳1,000, you'll receive an extra ৳1,000 in bonus funds, giving you ৳2,000 to start playing with.
Welcome Bonus
Get up to 100% bonus on your first deposit.
Weekly Cashback
Earn 5%–15% cashback every week.
Referral Bonus
Refer a friend and earn a reward for every successful referral.
VIP Bonus
Exclusive offers tailored to your VIP level.
These are the topics we get asked about the most
On the login page, click "Forgot Password" and reset it easily using a mobile OTP.
In most cases, funds are returned automatically when a transaction fails. Wait 30 minutes, then contact support if the issue persists.
Welcome bonuses generally require 10–20x wagering before a withdrawal can be made.
If a bet is cancelled due to a match cancellation or a rule violation, the full stake will be refunded.
Download the APK from the App page and allow installation from "Unknown Sources".
Use a strong password, keep two-factor authentication enabled, and never share your account details with anyone.
Jilibd is one of Bangladesh's most trusted online betting and casino platforms, used by millions of players every day. To help our users with any questions or issues they may encounter, we've created this Help Center — your one-stop destination for clear, straightforward answers.
Many first-time users coming to an online betting platform for the very first time have one major concern: payments. Whether you use bKash, Nagad, or Rocket on jilibd, every transaction is fully secure and encrypted. Our payment system runs around the clock, 24 hours a day.
Many Sports Betting players find odds confusing at first. On jilibd, all odds are displayed transparently. If you're into cricket betting, you can place bets both before and during a match. Use the live betting option to make decisions based on real-time odds.
For anyone wondering about the fairness of casino games — all games on jilibd use certified Random Number Generator (RNG) technology. This means every result is completely unbiased and cannot be manipulated by anyone. Live Casino games are played with real dealers via live video, so there's no room for any foul play.
Many users ask — is the jilibd app safe? Absolutely. Our app is fully secure and regularly updated. Android users can download the APK file directly from our app page. iOS users can add it straight to their home screen via Safari. Betting through the app also comes with exclusive discounts and push notifications.
A lot of players are curious about the VIP program. jilibd's VIP system has five tiers, ranging from Bronze to Diamond. The more you play and deposit, the faster you climb the ranks. Diamond members enjoy 20% cashback, unlimited withdrawals, and a dedicated personal account manager.
Responsible gaming is something we take very seriously. jilibd believes betting should be purely for entertainment — never a source of financial stress. That's why we offer tools like deposit limits, self-exclusion, and cooling-off periods. If you feel your betting is getting out of control, please reach out to our support team.
For any complex issues, feel free to email us. We typically respond within 1–2 hours.
Support@jilibd-baji.com
Chat with one of our support agents right now. Average response time: 2 minutes.
The jilibd Support Team Is Always Here for You
Average response time is just 2 minutes. Get help 24/7.
Support@jilibd-baji.com — expect a response within 1–2 hours.
Speak with us in Bengali from 8:00 AM to 12:00 AM.